How Land Rover Ottawa Became #1 in Canada for Customer Service & Experience [Video Story - March 2025]

Behind the Video – A Message from Duco Media

At Duco Media, we believe great content starts with real stories. When we had the opportunity to create a feature story video for Land Rover Ottawa, we knew it was more than just a brand spotlight—it was a chance to showcase what exceptional customer experience truly looks like in action.

Watch the Feature Video

🎥 See why Land Rover Ottawa sets the gold standard for service.

A Customer’s Perspective: Real Feedback from Duco Media’s CEO

In the video, our CEO Emrah Eren visits the dealership—not for a scheduled shoot, but to retrieve a forgotten gym bag. What unfolds is a spontaneous and heartfelt message of appreciation to the Land Rover Ottawa team. Emrah reflects on years of consistent, professional, and personalized service—from the first inquiry email to every follow-up visit.

“This dealership is the absolute best dealership I’ve ever dealt with in my life... I came here to say thank you.”

Leadership That Drives Excellence

The video also features Ahmad, Land Rover Ottawa’s Service Manager, who played a key role in transforming the dealership into one of the top-ranked service centres in North America. His leadership and the dedication of the team have pushed the dealership to #1 in Canada and #2 across North America for customer service.

What Makes Land Rover Ottawa Stand Out

• Fast, professional follow-up
• A strong customer-first culture
• A modern, welcoming service facility
• A focus on continual improvement and staff accountability

Why We Featured This Story

This video wasn’t scripted or staged—it’s a real expression of gratitude, captured authentically. It speaks to the power of customer-centric leadership, and how great service can become a dealership’s most powerful differentiator. At Duco Media, these are the kinds of stories we love to tell.

Let’s Create Your Brand Story Next

Want to showcase what makes your brand unforgettable? We specialize in feature videos that tell authentic, engaging stories—like this one.
📩 Get in touch with Duco Media to explore your next video project.

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